18 Mar 2025

Building digital trust: The cornerstone of information security and business resilience

In today’s digital age, information security is not just a technical issue but a fundamental aspect of building trust and ensuring the resilience and sustainability of organizations. Digital trust is the confidence users have in the ability of people, technology, and processes to create a secure digital world. For organizations, fostering digital trust is crucial for maintaining customer loyalty, protecting sensitive data, and ensuring long-term success.

The State of Information Security in the UK

The landscape of information security in the UK is evolving rapidly. According to recent statistics, 55% of people in the UK have experienced a data breach. These breaches have had significant impacts, with 69% of those affected reporting negative consequences such as loss of trust, emotional distress, and financial loss. Additionally, the UK Information Commissioner’s Office (ICO) has been proactive in addressing these issues, completing 179 investigations and issuing fines totalling £1.27 million in 2024 alone.

The Importance of Digital Trust

Digital trust can be your springboard to a secure digital future, helping with:

  1. Customer confidence - Trust is the foundation of customer relationships. 83% of UK consumers consider data security before making a purchase. When customers trust that their data is secure, they are more likely to engage with, and remain loyal to a brand.
  2. Regulatory compliance - Adhering to information security standards and regulations, such as the UK GDPR, helps organizations avoid legal penalties and maintain their reputation.
  3. Business resilience - A strong information security framework ensures that organizations can respond and quickly recover from cyber-attacks, minimizing downtime and financial losses.

Actions to enhance information security and build digital trust

To help build a secure digital future organizations can:

  1. Adopt security standards: Implementing recognized security standards such as ISO/IEC 27001 can help organizations establish a robust information security management system. These standards provide a framework for managing sensitive company and customer information, ensuring it remains secure.
  2. Regular training: Educating employees about the importance of information security and providing regular training on best practices can significantly reduce the risk of human error, which is a common cause of data breaches.
  3. Conduct regular audits: Regular information security audits help identify vulnerabilities and ensure compliance with security standards. These audits can be conducted internally or by third-party experts.
  4. Invest in technology: Utilizing advanced security technologies such as encryption, intrusion detection systems, and secure access controls can help protect sensitive data from unauthorized access.
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Get started: Explore our new Digital Trust Resource Hub

To support organizations on their digital trust journey, we are excited to announce the launch of our Digital Trust Resource Hub. This hub provides valuable insights and practical resources on information security, privacy, training, and business resilience.

Whether you are looking to enhance your security measures, train your staff, or ensure compliance with regulations, our resource hub has everything you need to build a secure and resilient organization.

By prioritizing information security and building digital trust, organizations can not only protect their data but also foster a culture of security and resilience to support long-term success. Start taking action today and make digital trust a cornerstone of your organization’s strategy.

Start your journey towards building digital trust - Digital Trust Resource Hub


BSI Information

Website - https://www.bsigroup.com/en-GB/our-expertise/digital-trust/

LinkedIn - https://uk.linkedin.com/showcase/bsi-digital-trust