26 Feb 2024
by Philippa Green

Connecting Passion and Purpose- the Social Value Sweet Spot

Tackling Economic Inequality - Create new businesses, jobs and skills, and increase supply chain resilience and capacity.

As a trusted partner to Central Government, CGI are recognised for our ability to deliver complex mission critical systems. These vital systems and services make a positive impact on citizens, and therefore society. But in the era of the Social Value Act, more specifically PPN06/20, social value obligations have created another aspect in which to deliver that positive impact in society.

Contractual commitments, both technical and social value deliverables require expertise, commitment, and dedication of our employees to deliver to the best of our ability. But with social value where the connection to impact is more immediate and direct, we can be challenged in ways in which we are unfamiliar in our day-jobs. This often means that employee engagement, knowledge of local communities and passion in bringing these commitments to life cannot be overstated.

As such, the true success in delivering social value commitments in central government contracts not only hinges on meeting these contractual obligations but also on harnessing a true sense of purpose and pride among the same individuals responsible for delivering crucial services.

Central government suppliers deliver a diverse array of services all of which directly impact the lives of citizens. Employees of suppliers engaged in delivering essential services to central government are not just executing tasks; they are contributing to the well-being and progress of society. At CGI, we have worked hard to create an environment that allows them to see the broader significance of their work and to know how critical the work they deliver is – manifested during Covid when so many of them were considered “key workers”. The social value aspects of central government contracts, while often entirely different from the day-to-day delivery, rely on the same commitment but with an additional component of passion for the wellbeing of our communities.

In an era of a proliferation of social value reporting metrics, whilst KPIs must and will remain critical, we must also consider programmes and commitments that resonate with the passion and experience of our workforce. Recognising and celebrating the accomplishments of community programmes, providing new opportunities for skills development, and fostering a culture that encourages innovation can go a long way in making individuals feel valued and connected to the larger purpose. And bringing this experience back into their own personal lives and communities can create understanding and lasting change.

The sweet spot in central government contracts lies in the ability to blend the practicalities of contractual commitments with the intangible but potent force of employee passion. Central in this is a steadfast focus on what needs to be done but also on why it matters and the resulting impact. This dual focus not only enhances the effectiveness of service delivery but also contributes to a more engaged and motivated workforce.

The vital role of purpose and passion was highlighted to us following a recent visit to HMP Wandsworth by one of our members for a Christmas family day, hosted by The Prison Advice & Care Trust (PACT), a charity supporting prisoners and their families at every stage of the criminal justice process. By supporting Operation Elf, a PACT initiative, CGI provided Christmas gifts to children with incarcerated parents, delivering a positive impact on both prisoners and their families. One of our members went along to see how some of the gifts were received. A first-time visit to a prison with security procedures can be daunting and the success and impact of the event highlighted the importance of genuine dedication from company members. Witnessing the uplifting impact of PACT and Operation Elf firsthand shows how purpose-driven initiatives introduced by the personal passion of employees, plays a crucial role in supporting societal challenges and contributing to social value and in this recent example, creating meaningful experiences for both prisoners and their families.

In conclusion, the delicate balance between contractual commitments and employee passion is the key to unleashing the bigger role of social value. By recognising the significance of each task in the larger societal context and fostering a culture that values and nourishes employee passion and knowledge of community needs, government suppliers can not only meet their obligations but also create a workforce that is truly dedicated to the well-being of the citizens they serve. It is in this delicate balance that the true potential of central government contracts is realised, making a lasting impact on communities and societies at large.

Click here to find out more information about our social value initiatives or contact [email protected].


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Heather Cover-Kus

Heather Cover-Kus

Head of Central Government Programme, techUK

Heather is Head of Central Government Programme at techUK, working to represent the supplier community of tech products and services to Central Government.

Prior to joining techUK in April 2022, Heather worked in the Economic Policy and Small States Section at the Commonwealth Secretariat.  She led the organisation’s FinTech programme and worked to create an enabling environment for developing countries to take advantage of the socio-economic benefits of FinTech.

Before moving to the UK, Heather worked at the Office of the Prime Minister of The Bahamas and the Central Bank of The Bahamas.

Heather holds a Graduate Diploma in Law from BPP, a Masters in Public Administration (MPA) from LSE, and a BA in Economics and Sociology from Macalester College.

Email:
[email protected]
LinkedIn:
https://www.linkedin.com/in/heather-cover-kus-ba636538

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Ellie Huckle

Ellie Huckle

Programme Manager, Central Government, techUK

Ellie joined techUK in March 2018 as a Programme Assistant to the Public Sector team and now works as a Programme Manager for the Central Government Programme.

The programme represents the supplier community of technology products and services in Central Government – in summary working to make Government a more informed buyer, increasing supplier visibility in order to improve their chances of supplying to Government Departments, and fostering better engagement between the public sector and industry. To find out more about what we do, how we do this and how you can get involved – make sure to get in touch!

Prior to joining techUK, Ellie completed Sixth Form in June 2015 and went on to work in Waitrose, moved on swiftly to walking dogs and finally, got an office job working for a small local business in North London, where she lives with her family and their two Bengal cats Kai and Nova.

When she isn’t working Ellie likes to spend time with her family and friends, her cats, and enjoys volunteering for diabetes charities. She has a keen interest in writing, escaping with a good book and expanding her knowledge watching far too many quiz shows!

Email:
[email protected]
Phone:
020 7331 2015
Twitter:
@techUK,@techUK
Website:
www.techuk.org,www.techuk.org
LinkedIn:
https://bit.ly/3mtQ7Jx,https://bit.ly/3mtQ7Jx

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Annie Collings

Annie Collings

Programme Manager, Cyber Security and Central Government, techUK

Annie joined techUK as the Programme Manager for Cyber Security and Central Government in September 2023.

Prior to joining techUK, Annie worked as an Account Manager at PLMR Healthcomms, a specialist healthcare agency providing public affairs support to a wide range of medical technology clients. Annie also spent time as an Intern in an MPs constituency office and as an Intern at the Association of Independent Professionals and the Self-Employed. 

Annie graduated from Nottingham Trent University, where she was an active member of the lacrosse society. 

Email:
[email protected]
Twitter:
anniecollings24
LinkedIn:
https://www.linkedin.com/in/annie-collings-270150158/

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Ella Gago-Brookes

Ella Gago-Brookes

Team Assistant, Markets, techUK

Ella joined techUK in November 2023 as a Markets Team Assistant, supporting the Justice and Emergency Services, Central Government and Financial Services Programmes.  

Before joining the team, she was working at the Magistrates' Courts in legal administration and graduated from the University of Liverpool in 2022.  Ella attained an undergraduate degree in History and Politics, and a master's degree in International Relations and Security Studies, with a particular interest in studying asylum rights and gendered violence.  

In her spare time she enjoys going to the gym, watching true crime documentaries, travelling, and making her best attempts to become a better cook.  

Email:
[email protected]

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Authors

Philippa Green

Philippa Green

Director, Social Responsibility, CGI