How can the tech sector, third sector and emergency services collaborate to maintain public safety and support victims of crime?

Adopting efficient and innovative digital tools that are victim centered and bring together the multi agencies that build that victim’s journey and provide the support framework is key here.

Findings from our research, prior to developing the technology, resulted in the above being the two most important key necessities.

Invaluable to this research was the inclusion of victims with ‘lived experience’ of being a victim of VAWG and domestic abuse. One of the recurring negative issues for these victims was the trauma of repeatedly presenting, and essentially re-living the incident(s), to multiple agencies and third sector organisations - because of the dis-connect between those agencies. This repetition of their trauma, and fragmented support, often made it difficult for victims to maintain the resolve to carry on, so much so that, they questioned whether they wanted to continue the journey through to fruition of a successful conviction of the individual charged with the crime against them.

Within the functionality of our digital solution access is granted to the relevant agencies and support circle involved with that victim’s journey, allowing them to share communications and critical information between the multi agencies and the support framework whilst also providing victim’s, who sit within the heart of the platform, access to the support framework and resources. There is the additional functionality to manage sensitive information within the platform should this be necessary, and hierarchal access to data can also be implemented.

To add to this the streamlining of resources sits a victims journal and the functionality to hold video meetings (which can be recorded and held on the platform if required), importantly this data sharing, being available to all of the agencies involved, prevents that victim relaying details repeatedly and together with the case management elements, assists the agencies to provide effective support and view the progress and actions required and enables them to up-date these in real time.

Justice and Emergency Services Programme activities

The techUK Justice and Emergency Services Programme represents tech firms operating in the public safety, criminal justice, and blue light markets. We create strong relationships between members and public sector customers, encouraging industry engagement, and unlocking innovation. Visit the programme page here.