The velocity of risk: Tech risk management challenges accelerate
The technology sector continues to evolve at an unprecedented pace. But with new opportunities also come risks which are emerging and evolving rapidly. This is happening at a time of challenging global economic uncertainties that have led to considerable cost management and strategic issues for technology companies.
Amidst the current landscape, tech companies are contending with various, highly concerning risks, including an evolving regulatory environment and the advent of widely-available artificial intelligence (AI) tools.
Marsh’s Global Technology Industry Risk Study 2024, The velocity of risk — based on a survey of more than 200 tech companies across 16 countries — explores the major threats for tech companies in the technology, business, and physical areas:
Technology risks
Technology risks, including data security and privacy, digital business interruption, and technology errors and omissions, are among the highest concerns for the tech industry.
Additionally, AI design failure and AI usage or oversight errors have emerged as significant new concerns, with an expectation that these risks will grow over the next three- to five-year period. Since many tech firms are adopting and apply AI technologies to their business — both on the client side and in back-office operations — addressing AI-related concerns is especially pressing. Current AI users, and even non-users, should take initial, proactive steps to understand related risks – with an ultimate goal of effective quantification and mitigation.
Business risks
New and changing regulations, threats to brand or company reputations, and employee retention issues are among the pressing business concerns for tech companies. Effectively identifying and addressing these risks requires a comprehensive strategy for each of these challenges.
Tech companies are also facing economic pressures — leading to workforce reductions, overall cost cutting, and, in many cases, restructuring. These issues have converged with challenging insurance pricing and capacity constraints, forcing many tech companies to reassess their risk funding sources and ability to retain risk.
Physical risks
Maintaining employee safety is the number one physical priority for risk managers. And while many tech firms have relatively fewer key physical assets or operations, robust mitigation measures are critical for those vulnerable to property and supply chain threats.
However, tech firms must also be mindful of potential risks tied to environmental liability, which are likely to become more challenging in the coming years as the global focus on sustainability intensifies.
Strategic risk management
The tech industry’s complex and dynamic risk environment requires proactive and effective risk management. The ability to anticipate, understand, and mitigate risks is paramount to both organisational resilience and for retaining trust within the tech industry.
The latest edition of Marsh’s Global Technology Industry Risk Study helps organizations understand how developments within the tech industry and global economic challenges are shifting perspectives of risk management. The velocity of risk delves into the evolving threats tech risk managers are facing, helping them fortify their risk management strategy as they navigate a turbulent landscape.
Click here to download the full velocity of risk report here.
Authors:
Tom Quigley, CMT Practice Leader, USA, LinkedIN
Carrick Lambert, Technology Industry Practice Leader, UK, LinkedIN
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techUK's latest sprint campaign is on Robotic & Automation technologies. Find out how to get involved by clicking here.
Running from September to November 2023, this campaign explored how the UK can lead on the development, application and commercialisation of space technologies, bring more non-space companies into the sector, and ultimately realise the benefits of the New Space Economy.
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Rory Daniels
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Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, Rory leads techUK's emerging technologies activity across everything from immersive, web3, AI and robotics to space, gaming & metaverse.
This involves co-running techUK's flagship Innovation campaign, managing four series (including the 'Meet the Innovators' interview series), and launching 4-6-month 'sprint campaigns' on transformative technologies and sectors.
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Running from January to May 2024, this sprint campaign explored how the UK can lead on the development, application and commercialisation of the technologies set to underpin the Gaming & Esports sector of the future.
These include AI, augmented / virtual / mixed / extended reality, haptics, cloud & edge computing, semiconductors, and advanced connectivity (5/6G).
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Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, Rory leads techUK's emerging technologies activity across everything from immersive, web3, AI and robotics to space, gaming & metaverse.
This involves co-running techUK's flagship Innovation campaign, managing four series (including the 'Meet the Innovators' interview series), and launching 4-6-month 'sprint campaigns' on transformative technologies and sectors.
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Activity took the form of roundtables, workshops, panel discussions, networking sessions, tech demos, Summits, thought leadership pieces, policy recommendations, and a report (to be launched in 2025).
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Rory Daniels
Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, Rory leads techUK's emerging technologies activity across everything from immersive, web3, AI and robotics to space, gaming & metaverse.
This involves co-running techUK's flagship Innovation campaign, managing four series (including the 'Meet the Innovators' interview series), and launching 4-6-month 'sprint campaigns' on transformative technologies and sectors.
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Laura Foster
Laura Foster
Laura is techUK’s Associate Director for Technology and Innovation.
She supports the application and expansion of emerging technologies, including Quantum Computing, High-Performance Computing, AR/VR/XR and Edge technologies, across the UK. As part of this, she works alongside techUK members and UK Government to champion long-term and sustainable innovation policy that will ensure the UK is a pioneer in science and technology
Before joining techUK, Laura worked internationally as a conference researcher and producer covering enterprise adoption of emerging technologies. This included being part of the strategic team at London Tech Week.
Laura has a degree in History (BA Hons) from Durham University, focussing on regional social history. Outside of work she loves reading, travelling and supporting rugby team St. Helens, where she is from.
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Rory Daniels
Rory Daniels
Rory joined techUK in June 2023 after three years in the Civil Service on its Fast Stream leadership development programme.
During this time, Rory worked on the Government's response to Covid-19 (NHS Test & Trace), school funding strategy (Department for Education) and international climate and nature policy (Cabinet Office). He also tackled the social care crisis whilst on secondment to techUK's Health and Social Care programme in 2022.
Before this, Rory worked in the House of Commons and House of Lords alongside completing degrees in Political Economy and Global Politics.
Today, Rory leads techUK's emerging technologies activity across everything from immersive, web3, AI and robotics to space, gaming & metaverse.
This involves co-running techUK's flagship Innovation campaign, managing four series (including the 'Meet the Innovators' interview series), and launching 4-6-month 'sprint campaigns' on transformative technologies and sectors.
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- [email protected]
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Sue Daley OBE
Sue leads techUK's Technology and Innovation work.
This includes work programmes on cloud, data protection, data analytics, AI, digital ethics, Digital Identity and Internet of Things as well as emerging and transformative technologies and innovation policy.
In 2025, Sue was honoured with an Order of the British Empire (OBE) for services to the Technology Industry in the New Year Honours List.
She has been recognised as one of the most influential people in UK tech by Computer Weekly's UKtech50 Longlist and in 2021 was inducted into the Computer Weekly Most Influential Women in UK Tech Hall of Fame.
A key influencer in driving forward the data agenda in the UK, Sue was co-chair of the UK government's National Data Strategy Forum until July 2024. As well as being recognised in the UK's Big Data 100 and the Global Top 100 Data Visionaries for 2020 Sue has also been shortlisted for the Milton Keynes Women Leaders Awards and was a judge for the Loebner Prize in AI. In addition to being a regular industry speaker on issues including AI ethics, data protection and cyber security, Sue was recently a judge for the UK Tech 50 and is a regular judge of the annual UK Cloud Awards.
Prior to joining techUK in January 2015 Sue was responsible for Symantec's Government Relations in the UK and Ireland. She has spoken at events including the UK-China Internet Forum in Beijing, UN IGF and European RSA on issues ranging from data usage and privacy, cloud computing and online child safety. Before joining Symantec, Sue was senior policy advisor at the Confederation of British Industry (CBI). Sue has an BA degree on History and American Studies from Leeds University and a Masters Degree on International Relations and Diplomacy from the University of Birmingham. Sue is a keen sportswoman and in 2016 achieved a lifelong ambition to swim the English Channel.
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