Following on from the industry briefing in April that introduced NS&I’s Digital Transformation (Rainbow) Programme, techUK is again delighted to partner with NS&I to invite suppliers to a further event focused on the second of its four procurement packages, Digital Experience and Digital Enablement.
This package will procure a strategic supplier of managed services to support a multi-channel digital banking experience platform that will underpin NS&I’s delivery of digital self-service customer journeys, and to provide enablers for Assisted Digital support. (The Assisted Digital service itself will be in the scope of a subsequent package).
The contract resulting from this package will provide the business, technology, and operational capabilities needed to transform our digital customer journeys and experiences.
These will include services to support the integration, hosting, and management of the digital banking experience platform. The contract will also deliver business enablement services, such as: digital communications; Know Your Customer/Anti-Money Laundering checks; identity verification; and multi-factor authentication. NS&I’s customer experience development will also benefit from support services including: Service Design; Customer Experience design; and User Experience design and development.
NS&I views this event as the perfect opportunity to receive feedback from industry to help shape the Digital Experience and Digital Enablement package and explore the viability of our approach.
During this event NS&I will:
- share its vision and timelines;
- share its thinking on the people, ways of working and technology capabilities needed to support its evolving digital customer offer;
- gain your insights and constructive challenge on relevant proven and emerging industry best practice; and
- benefit from your insight into the optimal alignment between its requirements and that best practice.
As NS&I looks to disaggregate its contracts, the organisation is keen to access the best capabilities contained in the market; and all sizes of companies are encouraged to join if they think they have relevant solutions.
Book your place now for this exciting briefing!
Supplier sessions
NS&I will be looking to engage in a series of direct conversations with a number of suppliers following the event to obtain direct feedback on the requirements and challenge areas of our thinking. If you are interested in participating in these sessions please contact NS&I directly at [email protected] stating your organisation’s interest and capability. NS&I will be looking to select a representative sample of service providers, software vendors and partners to assist with this process. Participation or not does not have any bearing on the ability to bid for the opportunity. Sessions are expected to occur on w/c 11 October and 18 October.
More about NS&I
National Savings and Investments (NS&I), the UK’s savings bank, gives everybody the opportunity to save confidently while providing a source of funds for government. NS&I has this year embarked on a significant transformation of its outsourced business process services - the Rainbow Programme.
For more information, please get in touch with the team below.
Heather Cover-Kus
Heather Cover-Kus
Heather is Head of Central Government Programme at techUK, working to represent the supplier community of tech products and services to Central Government.
Prior to joining techUK in April 2022, Heather worked in the Economic Policy and Small States Section at the Commonwealth Secretariat. She led the organisation’s FinTech programme and worked to create an enabling environment for developing countries to take advantage of the socio-economic benefits of FinTech.
Before moving to the UK, Heather worked at the Office of the Prime Minister of The Bahamas and the Central Bank of The Bahamas.
Heather holds a Graduate Diploma in Law from BPP, a Masters in Public Administration (MPA) from LSE, and a BA in Economics and Sociology from Macalester College.
- Email:
- [email protected]
- LinkedIn:
- https://www.linkedin.com/in/heather-cover-kus-ba636538
Ellie Huckle
Ellie Huckle
Ellie joined techUK in March 2018 as a Programme Assistant to the Public Sector team and now works as a Programme Manager for the Central Government Programme.
The programme represents the supplier community of technology products and services in Central Government – in summary working to make Government a more informed buyer, increasing supplier visibility in order to improve their chances of supplying to Government Departments, and fostering better engagement between the public sector and industry. To find out more about what we do, how we do this and how you can get involved – make sure to get in touch!
Prior to joining techUK, Ellie completed Sixth Form in June 2015 and went on to work in Waitrose, moved on swiftly to walking dogs and finally, got an office job working for a small local business in North London, where she lives with her family and their two Bengal cats Kai and Nova.
When she isn’t working Ellie likes to spend time with her family and friends, her cats, and enjoys volunteering for diabetes charities. She has a keen interest in writing, escaping with a good book and expanding her knowledge watching far too many quiz shows!
- Email:
- [email protected]
- Phone:
- 020 7331 2015
- Twitter:
- @techUK,@techUK
- Website:
- www.techuk.org,www.techuk.org
- LinkedIn:
- https://bit.ly/3mtQ7Jx,https://bit.ly/3mtQ7Jx
Annie Collings
Annie Collings
Annie is the Programme Manager for Cyber Resilience at techUK. She first joined as the Programme Manager for Cyber Security and Central Government in September 2023.
In her role, Annie supports the Cyber Security SME Forum, engaging regularly with key government and industry stakeholders to advance the growth and development of SMEs in the cyber sector. Annie also coordinates events, engages with policy makers and represents techUK at a number of cyber security events.
Before joining techUK, Annie was an Account Manager at a specialist healthcare agency, where she provided public affairs support to a wide range of medical technology clients. She also gained experience as an intern in both an MP’s constituency office and with the Association of Independent Professionals and the Self-Employed. Annie holds a degree in International Relations from Nottingham Trent University.
- Email:
- [email protected]
- Twitter:
- anniecollings24
- LinkedIn:
- https://www.linkedin.com/in/annie-collings-270150158/
Ella Gago-Brookes
Ella Gago-Brookes
Ella joined techUK in November 2023 as a Markets Team Assistant, supporting the Justice and Emergency Services, Central Government and Financial Services Programmes, before progressing into Junior Programme Manager in January 2024.
Before joining the team, she was working at the Magistrates' Courts in legal administration and graduated from the University of Liverpool in 2022. Ella attained an undergraduate degree in History and Politics, and a master's degree in International Relations and Security Studies, with a particular interest in studying asylum rights and gendered violence.
In her spare time she enjoys going to the gym, watching true crime documentaries, travelling, and making her best attempts to become a better cook.
- Email:
- [email protected]
