Public Sector Tech Talks…In Conversation with Myrtle Lloyd, Director General, Customer Services, HMRC
Free
Public Sector Tech Talks…In Conversation with Myrtle Lloyd, Director General, Customer Services, HMRC
4.30pm – 6pm9 July 2024
techUK
techUK, 10 St Bride Street, London, EC4A 4AD
Join techUK and its Central Government Council for the next session of ‘Public Sector Tech Talks: In Conversation with…’. This event is part of a regular series of fireside chats between CGC members and senior public sector figures, exploring their drivers, priorities and challenges, and aiming to improve the dialogue across the public sector tech ecosystem and set the scene for more meaningful market engagement.
We are pleased to sit down with Myrtle Lloyd, Director General, Customer Services, HM Revenue and Customs, for this in-person fireside chat on 9 July from 4:30 – 5:30pmwith drinks, nibbles, and networking after until 6:00pm.
Myrtle was appointed as Director General for Customer Services in January 2021. Myrtle has overall responsibility for delivering consistency in HMRC’s customer services and for providing customers with the joined-up support they expect, across all channels, and in ways that best suit them. Before joining HMRC, she was Chief Operating Officer at Her Majesty’s Passport Office, as well as Registrar General for England and Wales.
Prior to joining the Civil Service, Myrtle worked in the private sector for over 10 years in Asia, the Middle East, the UK and North America.
We hope you’ll be able to join us for an engaging discussion and great networking opportunity.
Register now to secure your place.
Heather Cover-Kus
Head of Central Government Programme, techUK
Heather Cover-Kus
Head of Central Government Programme, techUK
Heather is Head of Central Government Programme at techUK, working to represent the supplier community of tech products and services to Central Government.
Prior to joining techUK in April 2022, Heather worked in the Economic Policy and Small States Section at the Commonwealth Secretariat. She led the organisation’s FinTech programme and worked to create an enabling environment for developing countries to take advantage of the socio-economic benefits of FinTech.
Before moving to the UK, Heather worked at the Office of the Prime Minister of The Bahamas and the Central Bank of The Bahamas.
Heather holds a Graduate Diploma in Law from BPP, a Masters in Public Administration (MPA) from LSE, and a BA in Economics and Sociology from Macalester College.
Ellie joined techUK in March 2018 as a Programme Assistant to the Public Sector team and now works as a Programme Manager for the Central Government Programme.
The programme represents the supplier community of technology products and services in Central Government – in summary working to make Government a more informed buyer, increasing supplier visibility in order to improve their chances of supplying to Government Departments, and fostering better engagement between the public sector and industry. To find out more about what we do, how we do this and how you can get involved – make sure to get in touch!
Prior to joining techUK, Ellie completed Sixth Form in June 2015 and went on to work in Waitrose, moved on swiftly to walking dogs and finally, got an office job working for a small local business in North London, where she lives with her family and their two Bengal cats Kai and Nova.
When she isn’t working Ellie likes to spend time with her family and friends, her cats, and enjoys volunteering for diabetes charities. She has a keen interest in writing, escaping with a good book and expanding her knowledge watching far too many quiz shows!
Austin joined techUK’s Central Government team in March 2024 to launch a workstream within Education and EdTech.
With a career spanning technology, policy, media, events and comms, Austin has worked with technology communities, as well as policy leaders and practitioners in Education, Central and Local Government and the NHS.
Cutting his teeth working for Skills Matter, London’s developer community hub, Austin then moved to GovNet Communications where he launched Blockchain Live and the Cyber Security and Data Protection Summit. For the last 3 years he has worked with leaders in Education across the state and independent schools sectors, from primary up to higher education, with a strong research interest in technology and education management.
Annie is the Programme Manager for Cyber Resilience at techUK. She first joined as the Programme Manager for Cyber Security and Central Government in September 2023.
In her role, Annie supports the Cyber Security SME Forum, engaging regularly with key government and industry stakeholders to advance the growth and development of SMEs in the cyber sector. Annie also coordinates events, engages with policy makers and represents techUK at a number of cyber security events.
Before joining techUK, Annie was an Account Manager at a specialist healthcare agency, where she provided public affairs support to a wide range of medical technology clients. She also gained experience as an intern in both an MP’s constituency office and with the Association of Independent Professionals and the Self-Employed. Annie holds a degree in International Relations from Nottingham Trent University.
Ella joined techUK in November 2023 as a Markets Team Assistant, supporting the Justice and Emergency Services, Central Government and Financial Services Programmes.
Before joining the team, she was working at the Magistrates' Courts in legal administration and graduated from the University of Liverpool in 2022. Ella attained an undergraduate degree in History and Politics, and a master's degree in International Relations and Security Studies, with a particular interest in studying asylum rights and gendered violence.
In her spare time she enjoys going to the gym, watching true crime documentaries, travelling, and making her best attempts to become a better cook.